Drop-off and Same Day Appointments Available!

New Client FAQs

It can be daunting to visit a new veterinary care team. We want to make the experience as comforting and easy as possible. Please reach out if you still have questions! We’re here to help!

What is your Cancellation/Late/No Show Policy?
We know that your time is valuable. We strive to respect that and start every appointment on time. We also understand that life happens and sometimes you can’t find the cat. If something comes up – please give us a call. We can reschedule your appointment or convert it to a drop-off appointment. If we don’t hear from you and you don’t show up, we will require a deposit of $65 before scheduling another appointment. The $65 will be used as payment for your next appointment. If that appointment is not kept, the $65 will be forfeited.
Do I need to bring my patient records with me?

It is very helpful for us to have records beforehand.

We are happy to reach out to your veterinarian to get your recent records. When booking the appointment, please let us know who your vet is and we will reach out to them. You can also send us your records at heyfriend@riversidevetsc.com

What is your payment policy?

We accept cash and all major credit cards. We also accept Care Credit. Payment is due at time of service. 

Do you accept Pet Insurance?

We are happy to work with your pet insurance provider.  For anybody interested in acquiring pet insurance we suggest Trupanion. New patients, can be enrolled at no cost for a 30-day trial after their first visit with us.

How long will the appointment take?

A typical appointment will take 30-45 mins. We also offer the convenience of drop-off appointments. In these cases, we can communicate with you by phone or chat to update you on your furry friend.

What services does your hospital offer?

You can see a full list of services HERE. Please feel free to call us if you need additional information on any of the services listed!

Do you offer same day appointments?

Yes, we do! Appointments can be made online or by calling us at 864-469-4524.

Will you see patients with pre-existing conditions?

Yes, we will. Our team not only has extensive experience in managing these patients, but we also have strong relationships with veterinary specialists in our area.

Does my dog need to be on a leash? Does my cat need to be in a carrier?

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must arrive and depart in an appropriate cat carrier.